Troubleshooting for On-Premises
If you are experiencing issues, check these symptoms and try the recommended actions in the order in which they are described below:
|CA Agile Central stops responding.||
|Backups fail. A failure message displays in output text.||In choosing the appropriate action below, consider whether the backups have completed successfully in the past:
|CA Agile Central appears to be slow.||
|The mail server is not operating.||
|Your browser displays an error warning you of a certificate mismatch.
Connecting to CA Agile Central Web Services API fails with an error similar to: "Remote certificate is invalid according to the validation procedure".
|The domain owner of the URL does not match the owner of the SSL certificate:
Install an SSL certificate that is registered to the same owner as the domain name.
|An SSL certificate is not available for your domain.||
|You are locked out of the CA Agile Central control panel.||
|Cannot access the CA Agile Central Web Services API documentation from the Help link within CA Agile Central.||Access the Web Services documentation directly by typing the URL below into your web browser (change <RALLY SERVER> to the IP address or name of the server hosting your CA Agile Central tool):
|There are gaps in the burndown charts.||Gaps in the burndown charts sometimes occurs when the analytics process is not running, or if it is in a bad state at midnight (of the workspace timezone). The reporting data collection process will not run, resulting in data gaps or missing days in reports. This can be remedied by a screen-share with a member of the CA Agile Central Support team. Please contact Support if there are gaps in your reports.|
|Enterprise and Unlimited editions.||If your About in On-Premises says Enterprise edition when you purchased Unlimited edition, this field in the About link is not referring to your CA Agile Central Edition; rather, it is a static field that is always set to CA Agile Central Enterprise. The Subscription List feature in the Control Panel will have a list of the modules that have been enabled for your CA Agile Central subscription.|
|APIKey is not working.||APIKey encrypted authentication for work item connectors is not supported in On-Premises installations.|