Sandbox Requests

The sandbox server is used by some customers to test various setups, integrations with other software, and work models.

  1. To access the sandbox environment, open a browser and enter https://sandbox.rallydev.com/slm/login.op.
  2. From there, enter your subscription credentials.
  3. If you employ SSO in your production subscription, you will need to use your full login name (ex: kkong@empirestate.com).

Depending on your network infrastructure and proxy rules, you may need to add the Sandbox IP addresses to your corporate whitelist. We recommend using DNS names, not addresses. If this situation applies to your company, add the following IP addresses to your whitelist:

63.150.172.9
63.146.121.6
63.150.172.6

For more information about CA Agile Central IP Addresses and CDN Networks, please visit webpage CA Agile Central IP Addresses and CDN Networks

Sandbox availability

There's no contractual uptime agreements or SLAs for the Sandbox environment. However, we have an operational working agreement to keep Sandbox up during business hours (8 AM – 5 PM Mountain time) and to avoid downtime prior to 6 PM (Mountain) unless absolutely necessary. We make our best effort to avoid downtime during peak business hours.

Guidelines

Before you initiate a Sandbox request, be aware of the following guidelines:

  • You must have either an Unlimited or an Enterprise Edition subscription. Community Edition subscriptions and Trials are not eligible for this service.
  • Your subscription administrators must make the request by contacting support.
  • You are limited to one sandbox refresh per quarter year, totaling four refreshes in a year.
  • Sandbox refresh requests can take up to 10 business days to complete.

Feedback

Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us in the CA Agile Central Community.