Salesforce (OpsHub)

Salesforce is an on-demand customer relationship management (CRM) system service to help companies with global customer communication. Salesforce helps companies maintain lists of cases, problems logged by their customers, manage customer accounts, solutions for customer issues, opportunities details, and giving companies a complete package of customer relationship solutions.

OpsHub Integration Manager (OIM) allows the cross-functional teams using disparate tools like Salesforce and CA Agile Central in application development organizations to effectively communicate and collaborate with each other, thus increasing overall team agility, productivit,y and efficiency.

OIM supports the synchronization of cases, opportunities, and all other objects available from Salesforce to all the possible entities existing in CA Agile Central such as defect, user story, test case, test set, test case result (only write support), and task. 

  • Supports unidirectional and bidirectional synchronization between Salesforce and CA Agile Central for all supported entities. 
  • The synchronization includes the field data, attachments, comments, and issue-relationship traceability.
  • Provides deployment options to fit the needs of business, whether On-Premises or on Customer Cloud. 
  • Fully manageable and functional through the web-based administration tool including defining entities for synchronization between Salesforce and CA Agile Central. 
  • Maintains history of both systems. If Salesforce or CA Agile Central becomes unavailable, it will reflect all transactions that occurred during that time once the system is operational again. 
  • Supports the application of changes to target system in transactions blocks from the source system.
  • Provides with templates and ability to define custom mapping between ALM systems to support mapping of fields and linkages.
  • Supports number of replication models to support development organization such as master/slave, partitioned ownership, dynamic ownership, peer-to-peer, and custom.
  • Proactive conflict management with support for automated conflict resolution.

Feedback

Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us in the CA Agile Central Community.