Rally Support Manager (Salesforce.com)

Rally Support Manager provides organizations managing support cases in Salesforce Support and Services visibility into Rally defects and user stories that were initiated from customer reports. It also customizes release announcements to customers whose support cases were resolved in the Rally release being announced. When the integration is deployed, Rally users can view the specific customers that have reported Rally defects.

See the presentation, data sheet, user guide, and the setup guide for more information.

For the Setup Guide, User Guide, and troubleshooting, see Using Rally Support Manager.

Supported Version: 1.61
Cost: Additional per-seat cost for Enterprise Subscriptions, included with Unlimited Subscriptions


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