Rally Support Manager

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Rally Support Manager is a management solution for support organizations who use Salesforce.com as their customer relationship management system. Key values include:

  • Support teams can quickly escalate and associate customer-reported issues with defects in Rally
  • When defects are resolved, teams can notify all affected customers via Salesforce email
  • Development teams can see affected customer information in Rally

Resources and support

  • View the demo to see Rally Support Manager in action
  • Read the overview to get an overview of features
  • Read the setup guide for the required configuration steps
  • Read the user guide for tips on using each function most effectively
  • Contact Support with any questions or troubleshooting

Workflow diagrams

Rally Support Manager workflow

Rally Support Manager workflow

 

Feedback

Please send us your feedback regarding our help site. For feedback regarding the Rally product, click here to open a support case or click here to submit a new feature request
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