CA Agile Central Support Manager

CA Agile Central Support Manager is a management solution for support organizations who use Salesforce.com as their customer relationship management system. Key values include:

  • Support teams can quickly escalate and associate customer-reported issues with defects in CA Agile Central
  • When defects are resolved, teams can notify all affected customers by Salesforce email
  • Development teams can see affected customer information in CA Agile Central

Resources and support

  • View the demo to see CA Agile Central Support Manager in action
  • Read the overview to get an overview of features
  • Read the setup guide for the required configuration steps
  • Read the user guide for tips on using each function most effectively
  • Contact Support with any questions or troubleshooting

Workflow diagrams

CA Agile Central Support Manager workflow

CA Agile Central Support Manager workflow

 

Feedback

Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us at rallycommunity.rallydev.com.