How to Troubleshoot Chart-Related Issues

Introduction

Seeing some odd behaviors or data visualized in your charts? The following questions will help us collaborate and uncover the chart's behavior:

  1. Which chart is displaying odd behavior?
  2. Is the odd behavior on only one chart or are others displaying similar behavior as well?
  3. Is the chart behaving oddly for a single project or is the behavior affecting other charts across your project in your subscription?
  4. What timezone setting is your user profile set to? What timezone is your workspace set to? Has either changed recently? Does changing your user profile to "Use Default" make a difference?
  5. What days are checked as your workdays in the subscription settings?
  6. When was the screenshot taken?

Contacting Support

Please Contact Support when you encounter this behavior. Additionally, providing screenshots is very helpful in identifying what's happening including:

  1. Any chart that does not appear to be presenting as expected.
  2. Project picker (especially helpful for roll-up charting).
  3. Chart item revision history. For example, the iteration revision history is helpful for the iteration burndown chart, the user story revision history is helpful for a story burnup issue.

Known Issues

These are issues that we know about and are addressing as part of an overall focus on program tracking.

  • There is a known limitation with the milestone burnup and release tracking charts with large amounts of data. Burnup charts display "An error occurred while fetching snapshots for specified portfolio items." This is specific to Release Tracking, Milestone Burnup, and the PI Burnup app. Try a hard browser refresh or loading less data.
  • There is a known limitation with the release tracking chart which involves where the data is being pulled from. The Release Tracking burnup chart displays different counts than expected. We recommend using this chart for trend analysis rather than a way of counting story points. There are a few burnup apps in the App Catalog which might be helpful, or a custom chart could be a good solution.

Feedback

Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us in the CA Agile Central Community.