Connect to CA Agile Central Troubleshooting

Symptoms

If you are working through the data needed in the CA Agile Central ALM OnDemand is Running Slowly page, you may have experienced one or more of the following results:

Below is an example of an unsuccessful ping:

Below is an example of an unsuccessful tracert:

Resolution

We recommend the following courses of action for this resolution:

Doing this will move everyone to using local CloudFlare edge servers for rally1.rallydev.com within 10 minutes.

Verification

Verify this by entering nslookup rally1.rallydev.com into a Command Prompt or Terminal window and compare that with the output from Global DNS Propagation Checker - What's My DNS?.

The IP addresses should look the same as your local entry and pings should be less that 20–30 ms.

Feedback

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