Connect to CA Agile Central Troubleshooting


If you are working through the data needed in the CA Agile Central ALM OnDemand is Running Slowly page, you may have experienced one or more of the following results:

Below is an example of an unsuccessful ping:

Below is an example of an unsuccessful tracert:


We recommend the following courses of action for this resolution:

Doing this will move everyone to using local CloudFlare edge servers for within 10 minutes.


Verify this by entering nslookup into a Command Prompt or Terminal window and compare that with the output from Global DNS Propagation Checker - What's My DNS?.

The IP addresses should look the same as your local entry and pings should be less that 20–30 ms.


Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us in the CA Agile Central Community.