About CA Agile Central Support Manager
Case-to-development lifecycle tracking gives support teams 360 degree view of customer-reported bugs and feature requests. Update customers on their cases with built-in release announcements.
- Track development status of customer feature request & defect cases
- Tailor release announcements to update customers on their issues
- Development sees all case details to understand customer needs
CA Agile Central Support Manager integrates development management with customer management to drive innovation, collaboration and customer responsiveness for the agile enterprise.
With CA Agile Central Support Manager, support staff working for high-tech product companies and IT departments can easily find or enter customer-reported defects and feature requests into their development team’s product backlog, track their real-time development status and produce customer-tailored email announcements or portal updates showing resolution and availability dates.
For more information, please refer to the CA Agile Central Support Manager page in the Salesforce.com AppExchange.