About CA Agile Central Support Manager

EOL Notice: CA Agile Central Support Manager Integration will no longer be enhanced or fixed and technical support has been discontinued effective September 30, 2017. Existing customers can continue to use the integration, but we encourage investigating other options that will keep your integration up-to-date. Please see our post in the community for more information: https://communities.ca.com/thread/241776006.

Case-to-development lifecycle tracking gives support teams 360 degree view of customer-reported bugs and feature requests. Update customers on their cases with built-in release announcements.

  • Track development status of customer feature request & defect cases
  • Tailor release announcements to update customers on their issues
  • Development sees all case details to understand customer needs

CA Agile Central Support Manager integrates development management with customer management to drive innovation, collaboration and customer responsiveness for the agile enterprise.

With CA Agile Central Support Manager, support staff working for high-tech product companies and IT departments can easily find or enter customer-reported defects and feature requests into their development team’s product backlog, track their real-time development status and produce customer-tailored email announcements or portal updates showing resolution and availability dates.

Feedback

Need more help? The CA Agile Central Community is your one-stop shop for self-service and support. To submit feedback or cases to CA Agile Central Support, find answers, and collaborate with others, please join us in the CA Agile Central Community.